Frequently asked questions about RaddAI
Direct answers about RaddAI’s channels, automation, commerce workflows, Arabic support, integrations, follow-up, and human control.
What is RaddAI?
RaddAI is an AI agent and orchestration layer for customer-facing conversations. It can use approved business knowledge, customer context, channel information, and connected tools to answer a question and complete the next permitted action. It operates across supported WhatsApp Business, Instagram, Facebook Pages, Messenger, TikTok, Telegram, email, and website-chat workflows. Read the complete guide.
What parts of social-media management can an AI agent automate?
A configured agent can support content planning, post drafting, approved publishing, comment monitoring, comment classification, eligible public replies, direct messages, lead capture, customer service, follow-up, and reporting. The business decides what is fully automatic, what requires approval, and what must always go to a person. Read the complete guide.
Can a customer place a complete order inside a conversation?
Yes, if the catalog, pricing, location, payment, and order-routing systems are connected. RaddAI can guide discovery, build the basket, collect modifiers, confirm quantities, calculate totals, and present the customer with a clear final review before submission. Read the complete guide.
What can trigger an automatic follow-up?
Triggers may include an idle inquiry, incomplete qualification, unanswered booking question, abandoned basket, failed or expired payment, missing address, requested callback, fulfillment milestone, or post-purchase feedback window. Every trigger needs an eligibility rule and a reason recorded in the workflow. Read the complete guide.
What can an AI agent do on WhatsApp Business?
Supported workflows can include customer inquiries, product discovery, order capture, booking, payment links, order updates, support, re-engagement, and approved template-based follow-up. WhatsApp access, message windows, templates, and interactive formats depend on the connected business account. Read the complete guide.
What location information can a customer provide?
The workflow may accept a typed address, landmark, saved location, delivery notes, or shared map pin. Required fields vary by country and business. RaddAI can collect and normalize the available information without treating an incomplete address as confirmed. Read the complete guide.
Can a customer pay inside a social conversation?
RaddAI can generate or route the customer to a secure payment step and deliver it inside the conversation. The transaction itself is processed by the configured gateway; the agent handles the surrounding customer journey and available status updates. Read the complete guide.
Which Arabic dialects does RaddAI support?
RaddAI’s published scope includes Egyptian, Gulf or Khaleeji, Levantine or Shami, Maghrebi, and Modern Standard Arabic. The product is designed to respond in the customer’s conversational style rather than forcing every exchange into formal Arabic. Read the complete guide.
Can an AI agent answer menu questions?
RaddAI can use branch-specific menu data to answer questions about items, prices, availability, ingredients, sizes, offers, and approved dietary information. Clinical allergy advice and uncertain ingredient claims should be escalated or answered with the business’s approved safety wording. Read the complete guide.
Can RaddAI recommend products?
RaddAI can ask about the customer’s need, preferences, budget, size, location, or use case and return relevant options from approved catalog data. Recommendations should identify why an option fits and avoid unsupported performance claims. Read the complete guide.
What does a traditional chatbot do?
A traditional chatbot commonly answers FAQs or follows predefined conversation paths. It may be useful for narrow support tasks, but many deployments stop at returning text and do not connect the conversation to an operational outcome. Read the complete guide.
Which channel connections are in scope?
The published channel scope includes WhatsApp Business, Instagram, Facebook Pages, Messenger, TikTok, Telegram, email, and website chat. Available events and actions depend on each account, platform, country, permission set, and API. Read the complete guide.
Does RaddAI work without JavaScript?
The blog pages and the main landing-page content are delivered as rendered HTML, so search and AI crawlers can read the meaningful text without executing client-side JavaScript.
Does every integration provide every feature?
No. Features vary by connector, account, permissions, region, API access, merchant setup, and implementation scope.
Can RaddAI act without human approval?
Low-risk configured actions can be automated, while sensitive publishing, refunds, regulated workflows, and exceptional cases can require approval.
Does RaddAI collect raw card details?
No. Raw card data remains with the configured payment provider.
Can a customer ask for a human?
Yes. Customer-requested handoff can be included in the escalation policy.