How to Connect Social-Media Conversations to Your CRM, POS, and Payments
An integration is useful only when data and responsibility move reliably between systems. The implementation must define what RaddAI reads, what it may write, how records are matched, what happens when a request fails, and which actions need human approval.
Which channel connections are in scope?
The published channel scope includes WhatsApp Business, Instagram, Facebook Pages, Messenger, TikTok, Telegram, email, and website chat. Available events and actions depend on each account, platform, country, permission set, and API.
Can RaddAI connect to Shopify?
Yes, Shopify is part of the commerce integration scope. Exact product, customer, checkout, order, and status workflows are determined during implementation and limited to the permissions and APIs enabled for the store.
Which POS and restaurant systems are supported?
The published scope includes BimPOS, Foodics, and SimplyPOS, with Robooost for supported delivery workflows. Menu, branch, modifier, order, payment, ticket, and status mappings are deployment-specific and must be tested.
Which payment gateways are supported?
Paymob, Flash, and Stripe are named payment connections. RaddAI can create or route secure payment steps and use available status events. Actual payment methods depend on the merchant account, provider, and market.
Can RaddAI connect to CRM systems?
HubSpot and Salesforce are included in the published integration scope. Contacts, leads, summaries, lifecycle data, ownership, tasks, and follow-up fields can be mapped according to business rules and access permissions.
What about Notion and Google Sheets?
Notion and Google Sheets can support structured records, operational lists, knowledge workflows, or lightweight lead capture when appropriate. They still require validation, access controls, duplicate handling, and a clear owner.
Which scheduling systems can be used?
Google Calendar, Cal.com, and Calendly are included in the scheduling scope. Availability, time zones, meeting types, buffers, required fields, confirmations, cancellations, and escalation rules must be configured.
Can Zapier, n8n, or Make be used?
Yes. These platforms can orchestrate additional workflows where a direct connection is unavailable or where the business already uses them. Native integrations are not mandatory for every action, but middleware adds another system that needs monitoring and error handling.
Can RaddAI connect to a custom CRM or API?
A documented HTTPS API or authenticated webhook can be evaluated for proprietary CRMs, ERPs, databases, logistics tools, payment systems, and internal software. Compatibility depends on authentication, data contracts, rate limits, reliability, and the requested operations.
What must be tested before launch?
Test authentication, field mapping, identity matching, timeouts, retries, duplicate protection, partial failure, stale data, permission errors, webhook verification, audit logs, human escalation, and recovery. A successful demo call is not sufficient production testing.