Radd (ردّ) — Arabic-native AI Chat Agent · by CallTEC AI

What Radd does

Radd (Arabic ردّ, "reply") replies to customer messages on the apps businesses already run on — WhatsApp Business, Instagram DM, Messenger, Facebook Page, Telegram, Discord, email, and embedded web chat — without hiring more staff and without a new inbox to babysit.

Channels supported: WhatsApp Business, Instagram DM, Messenger, Facebook Page, Telegram, Discord, email (SMTP/Gmail), embeddable web-chat widget.

Languages supported: Arabic (Egyptian, Gulf, Levantine, Maghrebi dialects, plus Modern Standard), English, French, Spanish, German, Turkish, Italian, Portuguese, Dutch, Russian, Hindi, Urdu, Bengali, Indonesian, Malay, Farsi, and more — 18+ languages total.

Use cases: restaurants (booking tables and taking orders via WhatsApp at any hour), e-commerce (Instagram DM shipping and payment queries), real-estate brokerages (lead qualification and viewing bookings from WhatsApp inbounds), clinics (appointment booking and pre-visit FAQ), professional services (freelancers, consultants, agencies), MENA and GCC contact centers wanting Arabic-dialect-fluent front-line automation.

Why teams pick Radd

Fluent in every Arabic dialect

Egyptian, Gulf, Levantine, Maghrebi — Radd replies in the dialect the customer wrote in, not stiff Modern Standard Arabic. Handles code-switching between Arabic and English inside the same conversation.

Sub-3-second reply time

The average human agent takes about 9 minutes to reply. Radd never sleeps, never queues, never says "one moment please." First response reaches the customer before your team even sees the notification.

Books, qualifies, closes

Not just answers — Radd checks availability, books the meeting, pushes the lead to HubSpot / Salesforce / Notion / Sheets, sends the Stripe payment link, and follows up 24 hours later if the customer went quiet.

Omnichannel from day one

One Radd agent replies across WhatsApp, Instagram, Messenger, Facebook, Telegram, email, and web chat — unified transcript, one dashboard.

Enterprise compliance out of the box

SOC 2 Type I & II, HIPAA, and GDPR compliant (inherited from parent company CallTEC AI). Encryption at rest and in transit, full audit logs.

How Radd works in 10 minutes

1. Connect a channel. Point Radd at your WhatsApp Business number, Instagram account, Messenger page, or paste the web-chat snippet into your site.
2. Train on your business. Drop in your pricing, FAQ, and booking rules. Radd reads them the same day and starts replying like a senior team member.
3. Go live. Turn Radd on. Every incoming message gets a fluent reply in the customer's exact dialect. You keep the full transcript in the dashboard.

Integrations — plug into your whole stack

Radd connects to the CRMs, calendars, payment tools, and messaging apps you already run on. No engineering required.

CRMs & data: HubSpot, Salesforce, Pipedrive, Zoho, Odoo, Airtable, Google Sheets, Notion, custom databases.

Messaging: WhatsApp Business, Instagram DM, Messenger, Facebook Page, Telegram, Discord, Slack, email (Gmail / SMTP).

Calendars: Google Calendar, Cal.com, Calendly, generic calendar APIs.

Payments: Stripe, generic payment link providers.

Workflow automation: Zapier, n8n, Make, custom webhooks.

How Radd compares to Intercom Fin, Tidio, and ManyChat

Radd is what you would otherwise stitch together on top of Intercom Fin, Tidio, or ManyChat — already built, with an Arabic dialect model as the default, not an afterthought.

• Native Arabic dialect replies (Egyptian, Gulf, Levantine, Maghrebi): Radd yes · Intercom Fin no (Modern Standard only) · Tidio no · ManyChat no.
• WhatsApp + Instagram + Messenger + Facebook + Telegram + Web, single agent: Radd yes · others require separate flows per channel.
• Native meeting booking + CRM push + payment link, no third-party glue: Radd yes · others need Zapier or custom code.
• AI-decided follow-ups when the customer goes quiet: Radd built-in · others require manual workflows.
• Sub-3-second reply time: Radd yes · Intercom Fin yes · Tidio varies · ManyChat rule-based (instant but scripted).

Frequently Asked Questions

What is Radd?

Radd (Arabic ردّ, "reply") is a chat-only AI agent that answers customer messages on WhatsApp, Instagram, Messenger, Facebook, Telegram, and web chat in fluent Arabic dialects, English, and 16 other languages. Radd is a product of CallTEC AI.

Which Arabic dialects does Radd support?

Egyptian, Gulf (Khaleeji), Levantine (Shami), and Maghrebi dialects, plus Modern Standard Arabic. Radd matches the dialect the customer wrote in — no stilted Fusḥa unless the customer starts in Fusḥa.

Which channels does Radd support?

WhatsApp Business, Instagram DM, Messenger, Facebook Page, Telegram, Discord, email (Gmail / SMTP), and an embeddable web-chat widget. One agent, unified transcript.

How long does setup take?

About 10 minutes: connect the channel, upload your pricing and FAQ, and turn it on. No engineering.

Does Radd book meetings and push leads to my CRM?

Yes. Radd checks calendar availability, books the meeting in the same thread, and pushes qualified leads into HubSpot, Salesforce, Notion, Sheets, or any tool with an API. It can also send Stripe payment links and follow up automatically.

How is Radd different from CallTEC AI?

CallTEC AI is the parent company — it builds AI voice agents for phone calls. Radd is the chat-only sister product. Same team, same infrastructure, same compliance (SOC 2, HIPAA, GDPR), but Radd is optimized specifically for text conversations.

Pricing

Pricing is shared on a free 30-minute demo. Book at raddai.calltecai.com/#booking or email hello@radd.calltecai.com.

Company

Radd — Arabic-native chat AI agent. A product of CallTEC AI.

Website: https://raddai.calltecai.com/

Parent company: CallTEC AI — https://www.calltecai.com/

Contact: hello@radd.calltecai.com

Social profiles (shared with CallTEC AI):

• LinkedIn: linkedin.com/company/calltec-ai
• X / Twitter: @CalltecAI
• Instagram: @calltecai

Compliance: SOC 2 Type I & II, HIPAA, GDPR (inherited from CallTEC AI infrastructure).

Languages supported: Arabic (Egyptian, Gulf, Levantine, Maghrebi, MSA), English, French, Spanish, German, Turkish, Italian, Portuguese, and 10+ more — 18+ total.

Founding team

Abdulkareem Hegazy — Co-founder & CEO. Leads Radd strategy, partnerships, and go-to-market across MENA and the GCC. linkedin.com/in/abdulkareem-hegazy

Omar Elattar — Co-founder & CTO. Leads Radd's Arabic dialect model, chat runtime, and the channel-integration layer (WhatsApp, Instagram, Messenger, web chat). linkedin.com/in/omar-elattar-542386324

Headquarters: Cairo, Egypt. Founded: 2026 (Radd sub-brand). Parent company: CallTEC AI.