What is RaddAI? Social Media on Autopilot for Business
RaddAI is CallTEC AI’s Arabic-native omnichannel AI agent for social media, messaging, sales, support, and commerce. It is designed to move a customer from the first comment or message through qualification, booking, ordering, payment, fulfillment updates, follow-up, reporting, or a structured human handoff.
What is RaddAI?
RaddAI is an AI agent and orchestration layer for customer-facing conversations. It can use approved business knowledge, customer context, channel information, and connected tools to answer a question and complete the next permitted action. It operates across supported WhatsApp Business, Instagram, Facebook Pages, Messenger, TikTok, Telegram, email, and website-chat workflows.
Is RaddAI just another chatbot?
No. A basic chatbot normally returns text from a fixed flow or knowledge base. RaddAI can connect a conversation to operational work: lead qualification, appointment booking, product or menu guidance, order capture, location lookup, delivery-fee calculation, payment, POS routing, follow-up, reporting, and escalation. The exact actions depend on the integrations and permissions configured for the business.
What does “Social Media on Autopilot” mean?
It means one configured agent can support the repeatable work around social content and customer conversations: drafting approved posts, supporting publishing workflows, monitoring comments, answering eligible questions, moving private matters into direct messages, qualifying buying intent, and following up. Autopilot does not mean uncontrolled publishing; businesses can require approval for content, refunds, sensitive replies, or other high-risk actions.
Which channels can RaddAI manage?
The published scope includes WhatsApp Business, Instagram, Facebook Pages, Messenger, TikTok, Telegram, email, and embedded web chat. Available posting, comment, message, and automation actions vary by platform, account type, country, permissions, and API policy. RaddAI does not bypass message-window rules, consent requirements, or platform rate limits.
Can RaddAI convert conversations into sales?
RaddAI can identify buying intent, ask qualification questions, recommend configured products or services, capture an order or booking, and write the outcome to connected business systems. For commerce workflows it can also use approved prices, inventory or menu information, delivery rules, and payment providers. Missing or conflicting information should trigger clarification or escalation instead of an invented answer.
Can RaddAI take orders and collect payment?
Yes, when the required commerce and payment connections are configured. RaddAI can build a basket, collect modifiers and customer details, validate location coverage, calculate a delivery fee, generate a secure payment step, and route a validated order. Payment methods depend on the merchant and gateway. Raw card details remain with providers such as Paymob, Flash, or Stripe.
What happens when a conversation needs a person?
RaddAI can escalate when a customer asks for a person, confidence is low, information conflicts, a complaint is sensitive, or an action falls outside policy. The handoff can include the transcript, customer details, detected intent, collected fields, attempted actions, and the reason for escalation so the human does not restart the conversation.
Which businesses can use RaddAI?
Common patterns include restaurants, e-commerce, retail, real estate, clinics, hospitality, automotive, professional services, and customer-service teams. Each deployment is scoped around the business’s actual channels, policies, systems, language requirements, approval rules, and measurable outcomes.
How do you get started?
Start with one valuable journey, such as answering WhatsApp inquiries, qualifying Instagram leads, or taking restaurant orders. Connect the channel, add approved knowledge and rules, map the required integrations, define human escalation, test normal and failure cases, and review the configuration before enabling live automation.