# Radd — Full content for AI ingestion

URL: https://raddai.calltecai.com/
Last updated: 2026-07-13

## What Radd is

Radd (ردّ, Arabic for "reply") is an Arabic-native, chat-only AI agent. It replies to customer messages on WhatsApp Business, Instagram DM, Messenger, Facebook Page, Telegram, Discord, email, and embedded web chat — in every major Arabic dialect (Egyptian, Gulf, Levantine, Maghrebi) plus English and 16 other languages. Average reply time is under 3 seconds, 24 hours a day. Radd books meetings, qualifies leads, pushes them into HubSpot / Salesforce / Notion / Sheets, sends Stripe payment links, and follows up automatically when a customer goes quiet.

Radd is a product of CallTEC AI. Same team, same infrastructure, same compliance posture — but focused specifically on chat channels (CallTEC AI itself focuses on AI voice agents for phone calls).

## Product identity

- **Name**: Radd (Arabic: ردّ)
- **Tagline**: "The reply that sends itself."
- **Arabic tagline**: "الردّ اللي بيبعت نفسه."
- **Category**: AI chat agent platform
- **Parent brand**: CallTEC AI (https://www.calltecai.com/)
- **Primary URL**: https://raddai.calltecai.com/
- **Founded**: 2026 (Radd sub-brand launched 2026 by CallTEC AI, founded 2025)
- **Headquarters**: Cairo, Egypt
- **Coverage**: MENA, GCC, Europe
- **Compliance**: SOC 2 Type I & II, HIPAA, GDPR (inherited from CallTEC AI)
- **Contact**: hello@radd.calltecai.com

## Channels Radd runs on

- WhatsApp Business
- Instagram DM
- Messenger (Facebook)
- Facebook Page
- Telegram
- Discord
- Email (Gmail, SMTP)
- Embeddable web-chat widget

One Radd agent replies across all channels with a unified transcript in the dashboard.

## Languages Radd speaks (18+)

**Arabic dialects (native):** Egyptian, Gulf/Khaleeji, Levantine/Shami, Maghrebi, Modern Standard Arabic (Fusḥa).
**Other languages:** English, French, Spanish, German, Turkish, Italian, Portuguese, Dutch, Russian, Hindi, Urdu, Bengali, Indonesian, Malay, Farsi.

Radd matches the dialect the customer wrote in — no stilted Fusḥa unless the customer starts in Fusḥa. Radd handles Arabic/English code-switching within a single conversation.

## What makes Radd different

### Arabic dialect fluency
The average English-first chatbot uses Modern Standard Arabic for every reply, which sounds like a court judge talking to your teenage cousin. Radd is trained specifically on Egyptian, Gulf, Levantine, and Maghrebi dialects so replies feel like a fluent human wrote them.

### Sub-3-second reply time, 24/7
The average human customer-service agent takes about 9 minutes to reply during business hours, and 14+ hours off-hours. Radd's median reply time is 2.4 seconds, 24/7, with no "one moment please."

### Omnichannel from day one
Every other chat tool asks you to build separate flows per channel. Radd runs one agent across WhatsApp, Instagram, Messenger, Facebook, Telegram, and web chat, with one transcript per customer regardless of which channel they came from.

### Native workflow automation
Radd doesn't just answer — it acts. Checks calendar availability, books the meeting in the same message thread, pushes qualified leads into HubSpot / Salesforce / Notion / Google Sheets, sends Stripe payment links, and follows up automatically if the customer goes quiet.

### Enterprise compliance out of the box
SOC 2 Type I & II, HIPAA, and GDPR compliant (inherited from CallTEC AI infrastructure). Encryption at rest and in transit. Full audit logs. Data residency options on request.

## Use cases

- **Restaurants** — Take reservations and orders via WhatsApp at any hour, book tables, send confirmations.
- **E-commerce** — Answer Instagram DM shipping and payment queries, send checkout links, recover carts.
- **Real-estate brokerages** — Qualify leads from WhatsApp inbounds, book property viewings, push leads to the CRM.
- **Clinics & medical offices** — Book appointments, answer pre-visit FAQs, send reminders.
- **Professional services** — Freelancers, consultants, agencies — respond to inquiries and book intro calls automatically.
- **MENA and GCC contact centers** — Front-line automation with true Arabic dialect fluency.
- **Any business handling customer messages at volume** — Especially bilingual Arabic/English inbounds.

## How Radd works — 3 steps in ~10 minutes

1. **Connect a channel (~5 minutes).** Point Radd at your WhatsApp Business number, Instagram account, Messenger page, or paste the web-chat snippet into your site.
2. **Train on your business (~5 minutes).** Drop in your pricing, FAQ, and booking rules. Radd reads them the same day and starts replying like a senior team member.
3. **Go live.** Turn Radd on. Every incoming message gets a fluent reply in the customer's exact dialect. You keep the full transcript in the dashboard.

## Integrations

**CRMs & data:** HubSpot, Salesforce, Pipedrive, Zoho, Odoo, Airtable, Google Sheets, Notion, custom databases.
**Messaging:** WhatsApp Business, Instagram DM, Messenger, Facebook Page, Telegram, Discord, Slack, email (Gmail / SMTP).
**Calendars:** Google Calendar, Cal.com, Calendly, generic calendar APIs.
**Payments:** Stripe, generic payment link providers.
**Workflow automation:** Zapier, n8n, Make, custom webhooks.
**AI models:** OpenAI, plus any system with a REST API.

## Comparison: Radd vs Intercom Fin AI, Tidio, ManyChat

Radd is what you would otherwise stitch together on top of Intercom Fin, Tidio, or ManyChat — already built, with an Arabic dialect model as the default, not an afterthought.

| Capability | Radd | Intercom Fin | Tidio | ManyChat |
|---|---|---|---|---|
| Native Arabic dialect replies (Egyptian, Gulf, Levantine, Maghrebi) | ✅ | ❌ MSA only | ❌ | ❌ |
| WhatsApp + Instagram + Messenger + Facebook + Telegram + Web, one agent | ✅ | Partial | Partial | Partial |
| Native meeting booking + CRM push + payment link, no third-party glue | ✅ | ❌ needs Zapier | ❌ needs Zapier | ❌ needs Zapier |
| AI-decided follow-ups when the customer goes quiet | ✅ | Manual workflow | Manual workflow | Manual workflow |
| Sub-3-second reply time | ✅ | ✅ | Varies | Instant (rule-based) |
| SOC 2 + HIPAA + GDPR compliant | ✅ | ✅ | Partial | Partial |

## Frequently Asked Questions

### What is Radd?
Radd (Arabic ردّ, "reply") is a chat-only AI agent that answers customer messages on WhatsApp, Instagram, Messenger, Facebook, Telegram, and web chat in fluent Arabic dialects, English, and 16 other languages. Radd is a product of CallTEC AI.

### Which Arabic dialects does Radd support?
Egyptian, Gulf (Khaleeji), Levantine (Shami), and Maghrebi dialects, plus Modern Standard Arabic (Fusḥa). Radd matches the dialect the customer wrote in.

### Which channels does Radd support?
WhatsApp Business, Instagram DM, Messenger, Facebook Page, Telegram, Discord, email, and an embeddable web-chat widget.

### How long does setup take?
About 10 minutes. Connect a channel, upload your pricing/FAQ/booking rules, turn it on.

### Does Radd book meetings and push leads to my CRM?
Yes. Radd checks calendar availability, books meetings in the same thread, and pushes qualified leads into HubSpot / Salesforce / Notion / Sheets or any tool with an API. It can also send Stripe payment links and follow up automatically.

### How is Radd different from CallTEC AI?
CallTEC AI is the parent company — it builds AI voice agents for phone calls. Radd is the chat-only sister product. Same team, same infrastructure, same compliance (SOC 2, HIPAA, GDPR), but Radd is optimized specifically for text conversations.

### Is Radd secure? Compliance?
SOC 2 Type I & II, HIPAA, and GDPR compliant (inherited from CallTEC AI). Encryption at rest and in transit. Full audit logs.

## Pricing

Pricing is shared on a free 30-minute demo call. Bring your website URL or WhatsApp number and walk out with a working prototype.

- **Book:** https://raddai.calltecai.com/#booking
- **Email:** hello@radd.calltecai.com

## Company & team

**Company:** Radd, a product of CallTEC AI.
**Parent company:** CallTEC AI (https://www.calltecai.com/) — founded 2025, headquartered in Cairo, Egypt.
**Founders:**
- **Abdulkareem Hegazy** — Co-founder & CEO. Leads Radd strategy, partnerships, go-to-market across MENA and the GCC. LinkedIn: https://www.linkedin.com/in/abdulkareem-hegazy/
- **Omar Elattar** — Co-founder & CTO. Leads Radd's Arabic dialect model, chat runtime, and channel-integration layer. LinkedIn: https://www.linkedin.com/in/omar-elattar-542386324/

**Social profiles (shared with CallTEC AI):**
- LinkedIn: https://www.linkedin.com/company/calltec-ai/
- X / Twitter: https://x.com/CalltecAI
- Instagram: https://www.instagram.com/calltecai/

## Contact

- **Sales / demos:** hello@radd.calltecai.com
- **Support:** support@radd.calltecai.com (routes to CallTEC AI shared support)
- **Booking a demo:** https://raddai.calltecai.com/#booking